Terms of Service

Last Updated: March 2025

Welcome to BATS CLOUDS. By accessing or provisioning infrastructure on our platform, you explicitly agree to be legally bound by these Terms of Service. Please read them carefully.

1. Account Registration & Security

Clients are solely responsible for keeping their cloud credentials, SSH keys, and passwords secure. You must be at least 18 years old or legally recognized as an adult in your jurisdiction to provision our Cloud/VPS instances. BATS CLOUDS is not liable for data loss arising from compromised user credentials.

2. Provisioned Services

We guarantee automated or semi-automated provisioning of our Gold and Nova Series IPs upon successful payment verification. Note that hardware capacity is subject to regional availability, and CPU/RAM elasticity may vary depending on aggregate node health.

3. Payment & Subscription Terms

  • All prices displayed are in Indian Rupees (INR), inclusive of local taxes where explicitly stated.
  • We mandate upfront payments via Razorpay or UPI before server instantiation.
  • To review details regarding cancellations and server refunds, please refer explicitly to our Refund Policy.

4. Strict Acceptable Use Policy (AUP)

BATS CLOUDS network cannot be used for any illegal operations spanning international laws. We actively monitor layer-4 traffic anomalies. You agree NOT to use your VPS for:

  • Hosting Botnets, executing DDoS attacks, or outbound IP spoofing.
  • Cryptocurrency mining (e.g., Chia, Monero) on shared CPU threads.
  • Distributing unlicensed copyrighted material or Phishing scripts.
  • Sending unauthenticated bulk SPAM emails (Strict Port 25 throttling applied).

5. Strict Account Termination Protocols

Zero Tolerance: BATS CLOUDS reserves the irrevocable right to instantly suspend or permanently terminate any server, delete associated data, and ban user IPs without prior warning if a severe violation of the Acceptable Use Policy (AUP) is detected. No refunds will be provided for accounts terminated due to AUP violations.

6. Service Level Agreement (SLA) & Uptime

We commit to an industry-standard 99.9% network uptime SLA. In case of unexpected hardware failure causing downtime exceeding 6 hours, we will credit your account proportionally upon technical review. Scheduled network maintenance windows are excluded from this SLA.

7. Limitation of Liability

BATS CLOUDS furnishes "Unmanaged" servers by default unless a Managed Plan is purchased. We are not liable for operating system corruptions, third-party software incompatibilities, or lost business revenue resulting from server unavailability. Our maximum liability shall strictly not exceed the monthly recurring cost of your active plan.

8. Contact Us

For legal or operational inquiries, please contact our support desk directly via our website portal or WhatsApp.